How Do Credit Refunds Work?

If you unlock a lead and find its core information is unusable, you can request a credit refund.

How to Request:

1. Go to the lead's detail page

2. Click "Rate Lead"

3. Select "Poor"

4. Choose a specific reason from the dropdown

Valid Refund Reasons:

• Invalid Contact Info - Email bounced or LinkedIn URL incorrect

• Inaccurate Data - Contact no longer at organization or event details fundamentally wrong

• Other - Must provide specific explanation in text box

Once submitted with a valid reason, your credit is automatically refunded.

What Doesn't Qualify: No response to outreach doesn't qualify for a refund. Refunds are based on data accuracy, not outreach outcomes. Successful prospecting requires consistent effort and follow-up.

Fair Use Policy: This system relies on honest feedback. We monitor for abuse to maintain data quality for all users.