We strive to provide the most accurate and actionable leads possible, but sometimes things change or errors occur. Your feedback is crucial for helping us maintain data quality. If you unlock a lead and find its core information is unusable, you can easily request a credit refund.
How to Request a Refund:
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Go to the specific lead's detail page.
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Find and click the "Rate Lead" option.
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In the pop-up window, select "Poor".
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You'll then need to choose a specific reason from the dropdown menu.
What Qualifies for a Refund?
To get an automatic credit refund, you must select one of these reasons when rating a lead as "Poor":
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Invalid Contact Info: This means the primary contact method didn't work (e.g., you received a hard bounce from the email address provided, or the LinkedIn URL was incorrect).
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Inaccurate Data: This applies if the core details about the lead are substantially incorrect (e.g., the contact person no longer works at the organization or in that role, or the event details are fundamentally wrong).
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Other: If your reason doesn't fit the above, you can select "Other," but you must provide a specific explanation in the text box for the refund to be considered.
Once you submit your "Poor" rating with one of these valid, specific reasons, we will automatically refund the credit you used to unlock that lead.
What Doesn't Qualify for a Refund?
It's important to know that refunds are based on the validity and accuracy of the data we provide, not on the outcome of your outreach efforts. Simply not receiving a response to your email or message does not make a lead eligible for a refund. There are many reasons why someone might not reply, and successful outreach often involves consistent effort and follow-up.
Our Fair Use Policy:
This refund system relies on honest feedback to help us improve. We have a fair use policy in place to ensure the system is used as intended and to prevent abuse, which helps us maintain high-quality data for all our users.